Recovery services include:

- Reminder calls and letters – Process serving
- Recovering outstanding debts
- Sending letters of demand, email demands, telephone demands, SMS demands.
- Locations and skip tracing of missing persons
- Legal document service
- Door knocks and field services
- Monitoring payment arrangements

You should consider using a debt recovery collection agency when your attempts to collect outstanding payments have been unsuccessful, and the debtor has not responded to reminders or payment plans. Engaging a debt recovery agent is particularly helpful when:

- Payment Is Overdue Beyond Terms: When an invoice remains unpaid for an extended period past the agreed payment terms, and your efforts to recover it have failed.
- Debtor Avoids Communication: If your debtor is avoiding contact or repeatedly ignores payment requests, a debt recovery collection agency can use specialised tools and strategies to re-establish communication and encourage repayment.
- Internal Resources Are Stretched: If your team lacks the time, expertise, or resources to handle debt recovery effectively, outsourcing to a dedicated agency can help streamline the process and allow your staff to focus on core business activities.
- Complex Debt Situations: For complex cases involving disputes, large sums of money, aged debt, or legal proceedings, a debt recovery collection agency has the expertise and legal knowledge to address such challenges appropriately.
- Skip Tracing Is Required: When the debtor’s contact information is no longer valid and they are difficult to locate, debt recovery agencies have access to tools and databases that make skip tracing more effective.
- Avoiding Bad Debt Write-Offs: When you want to avoid writing off a debt as a loss, engaging a debt recovery agent can help increase the chances of recovering your money.
- Need for Professional Services: Debt recovery companies have skilled professionals trained in negotiation and understanding debtor behaviour. Their experience can lead to better outcomes, especially in cases that require a nuanced approach.

The duration of debt recovery can vary based on several factors, such as the age of the debt, the debtor’s responsiveness, and the complexity of the case. Simple cases may be resolved within weeks, while more complex or disputed debts could take months. Typically, our goal is to recover debts as quickly and efficiently as possible. Contact us for an assessment of your specific situation to get a clearer timeline.

There is generally no minimum debt recovery amount. Integrated works with organisations of all sizes and works on a No Collection, No Commission rule. Contact us to discuss your specific needs, and we can advise on whether pursuing recovery for the debt is feasible.

Whether it’s consumer or commercial debt, our process is straightforward. To get started, we need to first understand your specific collection needs. We need basic information, like the age, nature, and volume of your outstanding accounts.

Contact our office to discuss your case, and we will provide the necessary engagement forms. Once we receive the completed forms, along with copies of proof of debt, such as, outstanding invoices and any supporting documents (e.g., contracts, credit applications, purchase orders), we will initiate action on your accounts.